Below is a list of Frequently Asked Questions. If you are unable to find the information you are looking for please go to Contact Us and we'll reply with the information you need quickly.
Q: What is a "management company," what do they do, and how do I reach them?
A: A management company is contracted by the Board of Directors to provide such services as: Collection of assessments, supervision of subcontractors, obtaining bids for subcontracted services, providing financial statements and collection reports, as well as a general clearing house for problem solving, communications with homeowners and the Board of Directors and to serve in an advisory capacity. The management company reports directly to the Board and all decisions are made by a majority vote of the Board of Directors. Contact information for the Management Team can be found under Staff or by entering your request for information in Contact Us.
Q: What is a homeowner's association?
A: A Homeowner's Association is a non-profit corporation registered with the State and managed by a duly elected Board of Directors. Its purpose is to maintain all common areas and to govern the community in accordance with the provision of the legal documents: CCRs, Bylaws, and Articles of Incorporation. The governing legal documents for the association may be viewed online within HOA Documents. The corporation is financially supported by all members of the homeowners association. Membership is both automatic and mandatory.
Q: What are the CCRs?
A: The Covenants, Conditions and Restrictions (CCRs) are the governing legal documents that set up the guidelines for the operation of the planned community as a non-profit corporation. The CCRs were recorded by the County Recorder's Office of the County in which the property is located and are included in the title to your property. Failure to abide by the CCRs may result in a fine to a homeowner by the Association. The governing legal documents for the association may be viewed within HOA Documents.
Q: What are the Bylaws?
A: The Bylaws are the guidelines for the operation of the non-profit corporation. The Bylaws define the duties of the various offices of the Board of Directors, the terms of the Directors, the membership's voting rights, required meetings and notices of meetings, and the principal office of the Association, as well as other specific items that are necessary to run the Association as a business. The Bylaws for the association may be viewed online within HOA Documents.
Q: What is the Board of Directors?
A: The Homeowner's Association is a corporation and therefore a governing body that is required to oversee its business. The Board of Directors is elected by the homeowners, or as otherwise specified in the Bylaws. The limitations and restrictions of the powers of the Board of Directors are outlined in the Association's governing documents found within HOA Documents.
Q: Are there any other rules?
A: Most associations have developed Rules and Regulations as provided for in the CCRs and adopted by the Board of Directors. Rules are established to provide direction to the homeowners for common courtesies with regard to parking, vehicles, pets and pool use hours, etc. In addition, your Association will adopt Architectural Landscape Guidelines with procedures for submitting requests to make exterior changes to your home. Such changes may include patio covers, decks, landscaping, exterior color changes or extensive interior changes and additions. These rules and guidelines are set up to maintain the aesthetic value and integrity of the community on behalf of all owners, and hopefully protect the market value of your investment as well. Violations of these rules may result in action by the Board of Directors and a fine. In addition, if you proceed with an exterior improvement or change, without written approval of the Board of Directors, or Architectural Committee, as applicable, you will be required to remove or correct the alteration and/or be fined for the violation. For more information about this topic visit HOA Documents.
Q: If I am having a problem with a neighbor for a violation of the Policies and Guidelines, what can I do?
A: If residents cannot resolve a situation between themselves, then turn to your Association. Should you have a situation that does not appear to be resolved through neighborly means, and you are willing to actively participate in the enforcement provided by the Policies and Guidelines, you may complete a Covenant Violation form online. If the situation is deemed in violation of the Policies and Guidelines, the Board of Directors will institute the enforcement policy. Your continued assistance may be required.
Q: Are Board meetings open to all residents? If so, where and when are they held?
A: Yes. Notice of the time and place of any regular Board meeting will be noted in the community newsletter or accessed online in the Master Calendar.
Q: If I want to serve on a committee, how do I find out what committees are active and how I can get involved?
A: Please fill out the online Volunteer Interest Form.
Q: What is my assessment?
A: The assessment is the periodic amount due from each homeowner to cover the operating expenses of the common area and provide for reserve funds for replacement of common facilities in future years. Your assessments are due on the first of the month. Statements will be sent for assessments as a reminder of the amount due.
Q: How is the amount of my assessment determined?
A: The Department of Real Estate typically requires an initial budget from the developer for each community that a developer proposes to build. This budget is set upon specific guidelines for utilities, landscaping, administration, etc. Reserve funds are monies set aside for future expenses due to the life expectancy of certain items: lighting, street resurfacing, pool equipment, etc. These amounts are then divided by the number of units built in a given phase of the development. Subsequent budgets are developed by the Board of Directors and adjusted periodically to meet anticipated expenses.
Q: Will my assessment go up?
A: There is no concrete answer to this. Typically the Civil Code provides for annual increases, but not to exceed 20 percent per year without the vote of the membership. The Board of Directors may approve an increased budget, increasing your assessment up to this percentage in order to cover increased costs of operating and maintaining the common area and sufficient reserve funds.
Q: What happens if I don't pay my assessment?
A: The maintenance and management services incurred by the Association are dependent upon timely receipt of the assessments due from each homeowner. Late payments will result in a late charge as assessments are due on the first of the month. In addition, the CCRs allow the Association to charge late charges and interest and proceed with a lien on your property, or foreclosure proceeding for nonpayment of assessments.
Q: What are the Administration office hours?
A: The Administration office hours are 7:30am to 4pm, Monday through Friday.